Digital Experience in Turbulent Times: a Retail Roadmap for 2023

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Digital Experience in Turbulent Times: a Retail Roadmap for 2023

Thursday, 02 February 2023

18:30  to  22:00 Europe, London (GMT+01:00)


The Langham
1C Portland Place
Regent Street
United Kingdom


EVENT TYPE: Club Dinner


Digital Experience in Turbulent Times: a Retail Roadmap for 2023

In turbulent times, flexibility, scalability, and speed are essential, but the space for innovation is at a premium. Retailers need the right data, the right strategy, and the right amount of personalisation. If you’re modular, agile, and open to new ideas, you’ll be set up to boost loyalty, grow your brand, and stand out from the crowd. So how do you set yourself up to deliver the best, seamless omnichannel experiences and future-proof your operation?

Seeing the bigger picture

The retail customer journey is often complex. Disconnected data means you can’t provide the meaningful experiences your customers want. How can you get a view of the customer that produces the insights you need to deliver real-time, integrated shopping experiences at speed and scale?

All facing the same way

You need a sharp definition of what you want to achieve and what experiences you want to deliver. That requires the right mindset, the right structure, the right platform, the right operating model, and everyone to be facing in the same direction. How do you ensure your digital experience vision runs right through the whole organisation?

Agile and open

To achieve business deliverables and transform in a time of customer volatility and disruption, you need a modular approach that ensures cohesive integration. It’s not a big bang; it’s the iterative approach that will let you test, fail fast and amend. How do you optimise your ecosystem to be open, agile, and best position yourself to accelerate business change?


Join us to exchange opinions and ideas with like-minded leaders approaching shared challenges. 

Combining structured business discussion with free-form networking over fine food and wine, the event will be independently facilitated and will leave you with fresh insights, robust practical examples and powerful new connections.

With a perspective from Sitecore and Wunderman Thompson


18:30 - 19:00 - Arrival & Aperitif


Meet your peers and get to know each other over a glass of bubbles.

19:00 - 21:30 - Dinner & Debate


Fine dining, fine wine and fine discourse form the perfect menu. Topics are introduced and paired over three courses, with the facilitator moving the discussion along

21:30 - 22:00 - Coffee & Digestifs


Continue conversations over coffee and a selection of digestifs.

22:00 - 22:00 - Carriages


Have a safe journey home (hopefully with a few discoveries under your belt!)


The Langham, London 1C Portland Place London W1B 1JA

Nearest Tube Oxford Circus