The Rise of the Empowered Investor: Using Your Intelligence to Match Theirs

OVERVIEW

As capital markets infrastructures grow and technology advances, investment options for retail investors are multiplying. Access to private markets, fractional shares, direct indexing, sustainable strategies, and digital journeys collectively add up to a new phenomenon: an increasingly empowered retail investor. What does this mean for the wealth management industry? How should firms respond and capitalise?

Mapping the new frontiers

Service design will be key to understanding investor demand whilst helping customers navigate new investment avenues and assimilating the implications of new operating models. Where does service design sit in today's wealth landscape? Are today’s providers ready to map these new frontiers?

Data as a platform

Data will be the differentiator that will allow wealth and advice services to move beyond the constraints of existing models into new products and services. How do you put in place the core capabilities to harness, manage, store and exploit data in the right ways, in order to allow providers to direct the right customers to the right investments at the right time?

Embrace the ecosystem

Investor empowerment will increasingly require suppliers to engage with a broader ecosystem. Different investment products will require dramatically different servicing and management. A service and technical architecture that is API-compatible and ready to integrate on many fronts will be table stakes in the years to come.  Where are we on this journey?