The Next Big Thing: How Generative AI is transforming operations (and reinventing the way you engage with every customer)

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The Next Big Thing: How Generative AI is transforming operations (and reinventing the way you engage with every customer)

Thursday, 02 November 2023

18:30  to  22:00 Europe, London (GMT+01:00)


Ormer Mayfair
Flemings Mayfair
7-12 Half Moon St
United Kingdom

INDUSTRIES: Media, Communications and Technology

EVENT TYPE: Club Dinner


Everyone is talking about Generative AI. Why? Because experiences driven by AI and Generative technologies have the potential to launch your customer and commercial operations into the next chapter. It’s not rocket science: it’s about doing more with less, extracting maximum value from your customer knowledge and understanding the requisite balance between the tech and the human touch. How do you get to the next level to drive new growth?

Engage & grow

If you’re having to deal with skyrocketing inflation, rising costs, disruptions and instability, finding the space for innovation can be tough. This environment makes it difficult to take full advantage of growth opportunities. What do you need to do to boost productivity, springboard creativity, and increase customer engagement?

Build trust

We know that Generative AI can and will produce trillions of gigabytes. But is all that data ethical? There are concerns about security, regulations and privacy, as well as a debate to be had about the human-tech balance. What do you need to do to build trust for all your stakeholders?

Optimise resources

Change management and adoption programmes are key to safely and successfully unlocking the benefits of Generative AI. The technology needs to be fully embedded into processes and adopted by people. How can you integrate the tech with your teams and see the results you want?


Join us to exchange opinions and ideas with leaders approaching shared challenges.

Combining structured business discussion with free-form networking over fine food and wine, the event will be independently facilitated and will leave you with fresh insights, robust practical examples and powerful new connections.

With a perspective from Avanade


18:30 – 19:00 – Arrival & Aperitif

Meet your peers and get to know each other over a welcome drink

19:00 – 21:30 – Dinner & Discussion

Fine dining, fine wine and fine discourse form the perfect menu.

21:30 – 22:00 – Coffee & Digestifs

Conversations continue over coffee and a selection of digestifs

22:00 – 22:30 – Carriages

Homeward bound


Ormer Mayfair

Flemings Mayfair,

7-12 Half Moon St,

London W1J 7BH