AI and the CEO Agenda for 2024

OVERVIEW

With great power comes great responsibility: why responsible handling of AI’s potential should be top of the CEO agenda for 2024

AI is reshaping industries and society, but navigating its landscape is challenging for the CEO. The power of AI requires careful, ethical handling and all your stakeholders need to be assured that they’re on an exciting journey in safe hands. For employees, customers and shareholders, it’s crucial that the path you guide them on through the evolution of AI in the business is clear and well-conceived. So how are you doing it?

Managing the fear

Your people might worry that their jobs are under threat; your customers might worry that you’re failing to keep pace with change; your shareholders might be anxious to know what you’re doing with AI and what it means for the business. Managing these concerns is complex: how is it best approached?

Keeping in step with regulation

Any adverse data-related incident can diminish trust and attract attention from regulators.

Emerging regulations for AI systems - such as the EU AI Act - are planning financial penalties of up to 6% of revenue and even criminal punishment for non-compliance. How does the CEO keep in line?

Driving progress

Along with the requirement for responsibility, clear communication and compliance, there is a pressing need for the business to be harnessing evolving technology and pushing forward. How do you strike the right balance between safety, trust and progress?