HR’s New Superpower: How Employee Experience Fuels Customer Loyalty and Business Growth
Tuesday, 15 July 2025
18:30 to 22:00
Address
The Langham
1C Portland Place
Regent Street
London
W1B 1JA
United Kingdom
INDUSTRIES: Cross Industry
EVENT TYPE: Club Dinner
OVERVIEW
Behind every exceptional customer interaction is a motivated, engaged, and empowered employee. In today’s competitive landscape, the organizations that win are those that prioritize their people - because great employee experience (EX) directly drives superior customer experience (CX).
A thriving workplace culture reduces turnover and enhances service delivery: empowered teams drive upselling, resolve issues faster, reduce operating costs and ultimately drive profit and growth.
HR leaders are uniquely positioned to fuel and shape this. Where do you start?
AUDIENCE
Join us to exchange opinions and ideas with HR and CX leaders approaching shared challenges.
Combining structured business discussion with free-form networking over fine food and wine, the event will be independently facilitated and will leave you with fresh insights, robust practical examples and powerful new connections.
With a perspective from Oracle and Enigen
AGENDA
18:30 – 19:00 – Arrival & Aperitif
Meet your peers and get to know each other over a welcome drink
19:00 – 21:30 – Dinner & Discussion
Fine dining, fine wine and fine discourse form the perfect menu.
21:30 – 22:00 – Coffee & Digestifs
Conversations continue over coffee and a selection of digestifs
22:00 – 22:30 – Carriages
Homeward bound
LOCATION
The Langham
1C Portland Place
London W1B 1JA
Tube: Oxford Circus