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The Always-On Customer: AI-Driven Digital Experiences in BFSI That Actually Work
Thursday, 12 March 2026
18:30 to 22:00
Address
The Shelbourne
27 St. Stephen's Green
Dublin
Ireland
INDUSTRIES: Financial Services
EVENT TYPE: Club Dinner
OVERVIEW
Customer expectations in banking and insurance are now set by the best digital experiences anywhere: not by competitors down the street. Customers expect services to be instant, intuitive, and always available, while organisations must still operate at scale, with resilience, trust, and control.
This private dinner brings senior BFSI leaders together to explore how digital customer experience is being redefined by intelligent operations and AI-enabled decisioning. The discussion will move beyond channels and apps to examine how organisations are redesigning end-to-end journeys - connecting engagement, servicing, and operations into a single, continuous experience.
We will challenge assumptions about what “digital” really means in 2026: where AI genuinely improves customer and employee outcomes, where it creates new risk or complexity, and how leaders are balancing automation with accountability. This off-the-record forum is designed for candid discussion, practical insight, and peer learning on what it takes to deliver seamless digital experiences that customers trust…and that organisations can actually run. We’ll discuss:
- AI-driven customer journeys: hype vs. reality
- Breaking the gap between digital experience and operations
- Designing trust, transparency, and control into always-on services
AUDIENCE
Join us to exchange opinions and ideas with financial services leaders approaching shared challenges.
Combining structured business discussion with free-form networking over fine food and wine, the event will be independently facilitated and will leave you with fresh insights, robust practical examples and powerful new connections.
With a perspective from Delaware
AGENDA
18:30 – 19:00 – Arrival & Aperitif
Meet your peers and get to know each other over a welcome drink
19:00 – 21:30 – Dinner & Discussion
Fine dining, fine wine and fine discourse form the perfect menu.
21:30 – 22:00 – Coffee & Digestifs
Conversations continue over coffee and a selection of digestifs
22:00 – 22:30 – Carriages
Homeward bound
LOCATION
The Shelbourne,
27 St Stephen's Green,
Dublin, D02 K224
Event Timezone Details
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Mautic Event
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TEN Events Custom fields
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Zoom Details
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